COMBINED ORDERS 

We do not refund shipping costs on combined orders during our launch weekends or any other promos 

DOMESTIC SHIPPING (US)

Shipping fees are non-refundable.
As of right now we are using USPS for all of our shipping needs.

WHEN WILL MY ORDER SHIP?
For most weeks, please allow for 1-2 business days for processing before your order is shipped (excluding weekends and holidays)

During our launches or restock events, please allow 2-4 business days for processing before your order is shipped (excluding weekends and holidays)

Please allow for 3-4 business days for processing before your order is shipped. During our large launches, please allow 3-5 business days for processing before your order is shipped (excluding weekends and holidays)

 

SHIPPING OPTIONS & PROTECTION

USPS First Class Shipping ranges from 5-10 days (excluding days for processing). This shipping option is most cost effective but lost or stolen packages are the responsibility of the customer - no exceptions.

USPS Priority Shipping ranges 2-6 days (excluding the days for processing). This shipping option offers insurance up to $100 and any lost (not stolen) package a case can be filed via USPS.

 

 

DO YOU SHIP TO P.O. BOXES OR RURAL POSTAL CODES AND ZIP CODES?
Yes.

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?
Yes, however transit times can take up to 45 business days.

 

 

 

INTERNATIONAL SHIPPING

We ship worldwide!
Shipping and custom fees are non-refundable. 

 

WHEN WILL MY INTERNATIONAL ORDER SHIP?
For most weeks, please allow for 1-2 business days for processing before your order is shipped (excluding weekends and holidays)

During our launches or restock events, please allow 2-4 business days for processing before your order is shipped (excluding weekends and holidays)

Please allow for 3-4 business days for processing before your order is shipped. During our large launches, please allow 3-5 business days for processing before your order is shipped (excluding weekends and holidays)

 

INTERNATIONAL SHIPPING OPTIONS & PROTECTION

USPS First Class Shipping ranges from 14-31 days depending on the region (excluding days for processing). This shipping option is most cost effective but lost or stolen packages are the responsibility of the customer - no exceptions.

USPS Priority Shipping ranges 10-15 days depending on the region (excluding the days for processing). This shipping option offers insurance up to $200 and any lost (not stolen) package a case can be filed via USPS.

 

INTERNATIONAL TAXES, DUTIES, CUSTOM FEES

Please note that standard international shipping fees do not include taxes or duties and may differ depending on your region

 
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
We're unable to supply estimated duties and taxes as this information will vary by country. Any customs fees, duties fee, and applicable charges incurred on international shipping are the responsibility of the customer. Custom fees vary from region to region and based on your order. Ptula has no control over the customs charges or exchange rates.
Should the customer refuse the package, the order will be refunded minus any duties and taxes incurred and the shipping cost of the order being returned to Ptula.

WILL YOU SHIP TO AN INTERNATIONAL P.O. BOX?
We do not ship to P.O. boxes outside of Canada and the US.

CAN YOU ADJUST THE VALUE OF MY ORDER?
No. We are required by law to disclose the full value of the package content.

** PTULA IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES, PLEASE FILE A CLAIM WITH USPS ** NO CLAIM CAN BE FILED IF FIRST CLASS SHIPPING IS CHOSEN **