HOLIDAYS:

Domestic orders placed by December 10th (12/10) should arrive by December 25th (12/25).

Please note: due to the holidays and an increase in shipments thru USPS, UPS and Fedex, shipping time frames may be delayed several days compared to our usual time frame. Please be patient and keep an eye on your tracking information. 

 

COMBINED ORDERS 

We do not refund shipping costs on combined orders during our launch weekends or any other promotions  

DOMESTIC SHIPPING (US)

Shipping fees are non-refundable.
As of right now we offer both USPS and UPS for all of our shipping needs: 

WHEN WILL MY ORDER SHIP?

TYPICAL WEEKLY ORDERS - For most weeks, please allow for 2-3 business days for processing before your order is shipped (excluding weekends and holidays)

LAUNCH ORDERS - During our launches or restock events, please allow 3-5 business days for processing before your order is shipped (excluding weekends and holidays)

WEEKEND ORDERS - Any orders placed after 12 PM on Friday will not be shipped until Monday 

 

SHIPPING OPTIONS & PROTECTION

 

USPS:

Pros: More cost effective | Priority shipping is quick

Cons: Less reliable for lost, stolen, damaged or delayed packages | Limited (if any) insurance | Tracking can be delayed | Deliveries can be delayed

 USPS First Class Shipping ranges from 5-10 days (excluding days for processing and weekends). This shipping option is most cost effective but lost or stolen packages are the responsibility of the customer - no exceptions.

USPS Priority Shipping ranges 2-6 days (excluding the days for processing & weekends). This shipping option offers insurance up to $100 and any lost (not stolen) package a case can be filed via USPS. Stolen packages or incorrect deliveries are not insured under this shipping option. 

 

UPS: 

Pros: Insures your package if damaged or lost | More frequent tracking updates | More protection with your package

Cons: Least cost effective | Slower shipping timeframe compared to USPS Priority

UPS Ground/Standard Shipping averages 3-5 days (excluding the days for processing & weekends). This shipping offers insurance for any packages lost or damaged in transit. Tracking is updated more frequently as well. 

 

INTERCEPTING PACKAGES THRU USPS: 

Intercepting a package before delivery will be the responsibility of the customer. All fees will be the responsibility of the customer and the package is not guaranteed to be intercepted before delivery to the customer.

 

 

DO YOU SHIP TO P.O. BOXES OR RURAL POSTAL CODES AND ZIP CODES?
Yes.

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?
Yes, however transit times can take up to 45 business days.

 

CANADIAN & INTERNATIONAL ORDERS

We ship worldwide to select countries.
Shipping and custom fees are non-refundable. 
Please note that your order price does not reflect any additional fees that may be charged for any custom duties, taxes or carrier related fees. You are responsible to pay for these charges at the time of delivery. 
Make sure to use the estimating tools provided by the border services of your country to avoid any surprise costs.
 
For Canadian customers: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

 

WHEN WILL MY INTERNATIONAL ORDER SHIP?
For most weeks, please allow for 2-3 business days for processing before your order is shipped (excluding weekends and holidays)

During our launches or restock events, please allow 3-5 business days for processing before your order is shipped (excluding weekends and holidays)

 

INTERNATIONAL SHIPPING OPTIONS & PROTECTION

USPS First Class Shipping ranges from 14-31 days depending on the region (excluding days for processing). This shipping option is most cost effective but lost or stolen packages are the responsibility of the customer - no exceptions.

USPS Priority Shipping ranges 6-15 days depending on the region (excluding the days for processing). This shipping option offers insurance up to $200 and any lost (not stolen) package a case can be filed via USPS.

 

INTERNATIONAL TAXES, DUTIES, CUSTOM FEES

Please note that standard international shipping fees do not include taxes or duties and may differ depending on your region

 
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
We're unable to supply estimated duties and taxes as this information will vary by country. Any customs fees, duties fee, and applicable charges incurred on international shipping are the responsibility of the customer. Custom fees vary from region to region and based on your order. Ptula has no control over the customs charges or exchange rates.
Should the customer refuse the package, the order will be refunded minus any duties and taxes incurred and the shipping cost of the order being returned to Ptula.

WILL YOU SHIP TO AN INTERNATIONAL P.O. BOX?
We do not ship to P.O. boxes outside of Canada and the US.

CAN YOU ADJUST THE VALUE OF MY ORDER?
No. We are required by law to disclose the full value of the package content.

** PTULA IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES, PLEASE FILE A CLAIM WITH USPS ** NO CLAIM CAN BE FILED IF FIRST CLASS SHIPPING IS CHOSEN **